Your first visit


Is this is your first time visiting one of our convenient locations? We would like you to feel right at home! Let’s take a look at your entire experience – from the initial phone call to the checkout process at the end of your session.

Scheduling Your Appointment

During your call to book an appointment, we will ask you regarding your expectations: are you looking for a deep tissue session, a relaxing/nurturing session, or specific work? We are experts at matching you with a therapist to ensure that you receive the best treatment possible, each and every time. With over 33 years of experience in this business, we are passionate about providing you with extraordinary services on every visit!

Reminder Call

You will receive a courtesy reminder call the day before to your appointment. If your schedule has changed, we will be more than happy to adjust your appointment at this time. Please keep in mind that we do have a 24 hour cancellation policy – if you do miss our reminder call, or if for any reason we are unable to reach you, please let us know before the end of business day regarding any cancellations or date/time changes to your appointment.



You will be welcomed warmly by our receptionists. They will have you fill out an Intake Form and our Traveler. The Traveler is the perfect way to customize your massage. Circle any areas of focus and if you’d like to add any Enhancements to you session. Once the paperwork is complete, you will be asked if you need to use the restroom.


You will be greeted by your therapist and guided to a room for you session. It is important to let your therapist know of any medical conditions and medication that may impact your service.

We have some Enhancements that can be added your experience for an additional fee- just let your therapist know.


Lavender – to deepen relaxation.

Eucalyptus – to clear your respiratory system.

Peppermint – to refresh.

Orange – to elevate your mood.

Muscle Melt – uses a combination of Prossage and BioFreeze to help release knots.

Session Elements

Your therapist will conduct a short interview, which will include the question “what are your expectations for today’s service?” This is a good time to communicate what you hope to accomplish with your session – are you here for pain relief, chronic muscle issues, to de-stress, or to simply experience some much needed relaxation?

Once the interview is complete, your therapist will leave the room so that you can undress to your comfort level. After you disrobe, you will slip between the sheets that are on the table, covering yourself with the top sheet and blanket. This top sheet is used for draping – therapists will only uncover the part of your body that they are working on, and your modesty will be honored at all times. Please let your therapist know if you are too warm or too cool so that they can ensure your comfort. You can expect your room to be peaceful with dim lighting and music to enhance your experience.

You are in charge of your session – if you have a specific area or problem that needs be addressed, your therapist will prioritize it within your treatment. If you have multiple areas of concern, you may want to take advantage of extending your time to increase the effectiveness of your treatment. (Although the full body is addressed in every session, there is generally time for one focus area in a 50 minute treatment.) It is very important to communicate regarding the pressure level that your therapist is applying throughout the session – if you need more or less pressure, do not be afraid to let your therapist know.

Once your treatment is complete, your therapist will leave the room so that you can dress. Take a few moments and breathe in your experience, letting yourself feel the changes in your body and the relaxation of your mind.

Completion of Session

Your therapist will be waiting outside the room with some water and possibly a recommendation for your next visit. Do not hesitate to ask any questions you may have at this time, or to provide your feedback regarding the full session. The therapist will lead you back to the lobby, where a receptionist will check you out, answer any questions, and assist you with scheduling your next appointment.

We are dedicated to providing you with extraordinary services, each and every time. Thank you for choosing Rubs!